Customer Service Administrator

Join a leader in sustainable waste management solutions, delivering essential services that make a difference to businesses, communities, and the environment. As part of a company committed to innovation, efficiency, and environmental responsibility, you’ll be joining a team that values collaboration, customer satisfaction, and continuous improvement.

This Customer Service Administrator position is being offered as a temp-to-perm opportunity. This gives you the chance to showcase your skills, get to know the team and the culture, and transition into a secure permanent role. For candidates who may be holding out for a permanent position, this is the perfect pathway to long-term career stability while stepping into a role where you can make an immediate impact.

About the Role

As a Customer Service Administrator, you will be the primary point of contact for new and existing customers, managing service requests, resolving issues, and ensuring a seamless customer experience. You’ll work closely with internal teams to coordinate bookings, action service variations, and maintain accurate account information. This is a fast-paced position that requires strong organisational skills, problem-solving abilities, and confidence in navigating multiple digital platforms simultaneously.

Key Responsibilities

• Deliver exceptional customer service by managing inquiries, resolving issues quickly, and providing clear updates to clients.

• Accurately process service variations, bookings, and account updates across multiple systems.

• Action credits, coordinate dispute resolutions, and maintain the Waste Issues Register (WIR).

• Liaise with Sales, Operations, and Management to facilitate efficient service delivery.

• Support the team by stepping into supervisory responsibilities when required.

• Build and maintain strong relationships with internal stakeholders and external customers.

About You

• A customer-focused professional with excellent communication and problem-solving skills.

• Demonstrated experience in resolving customer issues and providing timely, effective solutions.

• Comfortable working across multiple platforms simultaneously—experience with Salesforce, online portals, and Excel is highly regarded.

• Ability to manage multiple tasks while maintaining a high level of accuracy and attention to detail.

• Proactive, adaptable, and eager to learn new systems (training provided).

Why You’ll Love This Role

• Temp-to-perm pathway offering immediate opportunity with a clear route to a permanent career.

• Join a company recognised for its commitment to sustainability, innovation, and environmental solutions.

• Work in a collaborative environment where your contributions have a real impact on communities and the planet.

• Access training and development in a company that values growth and continuous improvement.

If you’re open to a temporary opportunity with a strong potential to become permanent, this is your chance to secure a rewarding career with purpose.

Apply now and step into a role where your skills make a difference!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.